Privacy Policy

At Grenvia, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website. By using our website, you agree to the terms of this Privacy Policy.

We may collect personal information such as your name, email address, phone number, shipping and billing address, payment details, and order information when you place an order or contact us. We may also collect technical information like IP address, browser type, device information, and website usage data to improve your shopping experience and website performance.

The information collected is used to process and deliver your orders, provide customer support, send order and shipping updates, improve our products and services, personalize your shopping experience, and communicate promotional offers or newsletters if you choose to subscribe. We do not sell your personal information to third parties.

By placing an order on Grenvia, you agree to receive communication related to your order, delivery, refund, cancellation, or customer support through Email, SMS, WhatsApp, or phone call when necessary. We only send promotional communication to customers who voluntarily opt in.

We use secure payment gateways and reasonable security measures to protect your personal information. However, while we strive to keep your data safe, no online platform can guarantee complete security.

Our website may use cookies and similar technologies to improve website functionality, remember your preferences, analyze traffic, and enhance user experience. You may disable cookies through your browser settings if preferred.

We may work with trusted third-party service providers for payment processing, shipping, analytics, and marketing support. These services operate under their own privacy policies, and Grenvia is not responsible for the privacy practices of external websites or third-party platforms.

You may request access to your personal information, update inaccurate details, unsubscribe from promotional communication, or request deletion of your account information by contacting our support team.

Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children.

Grenvia may update this Privacy Policy from time to time. Any changes will be posted on this page.

For any privacy-related questions or concerns, please contact us at:

📧 Email: support@grenvia.com
📱 WhatsApp Support: +91 XXXXX XXXXX

🌿 At Grenvia, we believe trust grows naturally with care. Your information is handled responsibly so your experience with us remains safe, calm, and stress-free.