Return, Replacement & Refund Policy

ðŸŒŋ For Plants

As plants are live products, we do not accept returns on plants.

However, if your plant arrives:

  • damaged
  • dead
  • or in poor condition

please contact us within 24 hours of delivery with:

  • Your Order ID
  • Clear photos/videos of the product

After verification, we may offer:

  • Replacement
  • Store credit
  • Partial/full refund (depending on the issue)

There is no need to return damaged plants unless specifically requested by our team.

ðŸŠī For Non-Plant Products

Unused and unopened non-plant products may be eligible for return or replacement within 7 days of delivery if:

  • the product is damaged
  • defective
  • or incorrect

In certain cases, customers may be required to self-ship the product back to us.

📞 10. Need Help?

For any shipping or delivery-related queries:

📧 Email: support@grenvia.com
ðŸ“ą WhatsApp Support: +91 XXXXX XXXXX
🕒 Support Hours: Monday – Saturday | 10 AM – 6 PM

Please keep your Order ID handy for faster assistance.